Empowering Health & Enhancing Life

Privacy Policy

 

Doctor Clinic Family Practice

121-1959 152nd Street, Surrey, BC, V4A 9E3

204 1676 Martin Drive Surrey BC V4A 6E7

Effective Date: 10-09-2025

Last Updated: 10-09-2025

At Doctor Clinic Family Practice, we are committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information, in compliance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable laws.

1. Information We Collect
We collect and maintain personal and health information necessary to provide you with quality medical care. This includes:

a. Personal Information
         • Full name
         • Address
         • Telephone number and email
         • Date of birth, gender
         • Personal Health Number (PHN)
         • Emergency contact information
         • Insurance information (e.g., MSP, private insurance)

b. Health Information
        • Medical history and presenting health concerns
        • Diagnoses, treatment plans, prescriptions
        • Laboratory and diagnostic imaging results
        • Notes from consultations and follow-ups
        • Records from other healthcare providers (with your consent)

c. Website or Digital Information (if applicable)
        • Appointment requests submitted online
        • Email communications
        • Website usage data (if cookies or analytics tools are used)

2. Purposes for Collection and Use
We collect, use, and disclose your information to:
        • Provide safe and effective medical care
        • Coordinate care with other healthcare professionals
        • Communicate with you regarding your care and appointments
        • Bill the Medical Services Plan (MSP) or private insurers
        • Maintain medical records as required by law
        • Comply with regulatory and legal obligations
        • Manage and improve clinic operations and services

3. Consent
We collect, use, and disclose your personal information with your knowledge and consent, except where permitted or required by law. Your consent may be expressed verbally, in writing, or implied by your actions (e.g., by seeking treatment from our clinic).
You may withdraw or limit your consent at any time, subject to legal and contractual restrictions. However, doing so may affect our ability to provide you with medical care.

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4. Sharing Your Information
We may share your information with:
       • Physicians, nurses, and clinic staff involved in your care
       • Other healthcare providers (e.g., specialists, labs, imaging centers)
       • Pharmacists for prescription fulfillment
       • Health authorities or regulatory bodies as required by law
       • Insurance companies or third-party payers (with your consent)
       • Service providers who support clinic operations (e.g., EMR system providers, billing agents), who are contractually bound to protect your information.
We do not sell or rent your personal information to any third parties.

5. Protecting Your Information
We take appropriate security measures to protect your personal health information against unauthorized access, disclosure, alteration, or destruction. These safeguards include:
      • Secure electronic medical records (EMRs)
      • Staff training on confidentiality and privacy policies
      • Password-protected systems and limited access to files
      • Physical security within our clinic

6. Your Rights
Under PIPA, you have the right to:
      • Access your personal and health information
      • Request corrections to your records if they are inaccurate or incomplete
      • Withdraw your consent (subject to legal limitations)
      • Ask questions or raise concerns about how your information is handled
To access your records or make a request, please contact our clinic directly.

7. Retention of Records
We retain your medical records as required by law and medical regulatory guidelines. When no longer required, records are securely destroyed or de-identified in accordance with applicable standards.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted in our clinic and on our website (if applicable), along with the effective date of the changes. 9. Contact UsIf you have any questions, concerns, or would like to access or update your personal information, please contact:

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Privacy Officer

Doctor Clinic Family Practice

121-1959 152nd Street, Surrey, BC, V4A 9E3

204 1676 Martin Drive Surrey, BC, V4A 6E7

Phone: (604)385-5865

Email: aadewumi@doctorclinic.ca

Website: www.doctorclinic.ca